What is Onpipeline?

Onpipeline is a cloud-based scalable Sales CRM that includes a full suite of tools that boost sales productivity and make the sales process more human. Onpipeline helps sales teams manage contacts, deals, activities, automations, and the entire sales process from anywhere.

There is no software to install. You can easily manage your pipeline, qualified leads, contacts and activities anytime and anywhere! Also available in Spanish, Portuguese, French and Italian.

Is it suitable for my Industry?

Yes, the Onpipeline CRM can be customized to meet any industry needs. You can setup your pipelines and stages to fit in your sales processes. Also, our database is customizable, you can add any information with custom fields.

How many calendars will I have?

Onpipeline includes a calendar where you will store all your activities (Events). Each user (seat) has its own calendar (1 user = 1 calendar). Calendars are also accessible by Team Leaders of the team where the user belongs and Admins. Read More

How can I move a deal to another Pipeline?

Moving a deal from a sales pipeline to another is very simple. On the deal page, just click on the Pipeline name to open a window. Then just select the pipeline and the stage to send the deal to. Obviously this is only possible if the deal owner has access to other pipelines.

Can I use a Pipeline for Project Management?

Yes! Pipelines, which are commonly associated with sales processes, can also be a fantastic tool for managing projects.

There are different approaches you can take.

  1. One approach is to leave a new deal value at zero (suggested).
  2. Alternatively, you can use the same deal from the sales rep but in another pipeline, and close it when the project is completed and paid. In this case you can get the sales person’s involved from the deal history or link their names in a custom field.
Why can’t I scroll left or right on tables?

Our tables are horizontally scrollable without scrollbar. You can always scroll by using the arrows on your keyboard (click on the table to select the section, then use the keys). On a Mac touchpad you can scroll right-left with 2 fingers, etc.. It depends on the device you use.

How can I have a BCC Address for Onpipeline?

There is no bcc feature in Onpipeline, but you can create a bcc by using team emails. Here’s how you could do it:

1. Create an IMAP account on your email server, for example crmsalesteam@yourdomain.com
2. Connect this email to the CRM (team email) so that messages can be automatically linked to contacts and deals. All team members will see the messages.
3. Use the new address in the bcc or cc field of your messages.

A team Email is a shared address that all users within the team can read and (if authorized) use to write emails. A typical team email is sales@yourcompany.com, but if you have more teams you could have emails like office1-sales@yourcompany.com, office2-sales@yourcompany.com, etc. Please be advised that  team emails shall be IMAP accounts (groups or redirects will not work).

Can I assign a deal to another user?

The owner of the deal can assign the deal to another user. Team sales leaders and administrators can do this too. What is not allowed is that a user assigns another user’s deal to himself. In the upper right corner of the deal page there is a drop down menu that you can use to assign a deal to another user. Be careful if you are not an admin and assign a deal that is not shared with the team, you will no longer be able to view it.

What happens to emails when I remove a User?

When you remove a User, all Personal Emails will be removed, except the messages that were linked to a Deal! Those emails remain visible in the Deal History (Deal page), for Admins or Users who have access to that Deal.

Can the CRM support languages with unicode characters?

The simplest answer is that we support Unicode, and this covers all of the languages that can be written in the following widely-used scripts:

Latin, Greek, Cyrillic, Armenian, Hebrew, Arabic, Syriac, Thaana, Devanagari, Bengali, Gurmukhi, Oriya, Tamil, Telugu, Kannada, Malayalam, Sinhala, Thai, Lao, Tibetan, Myanmar, Georgian, Hangul, Ethiopic, Cherokee, Canadian Aboriginal Syllabics, Khmer, Mongolian, Han (Japanese, Chinese, Korean ideographs), Hiragana, Katakana, and Yi.

How secure is my CRM data?

Our application employs secure HTTPS connections, where all information is encrypted. We store backups and we can restore your information. All backups are through Amazon Web Services. This means your data is safely stored in a secure cloud. No employee is allowed to see the specific content of your database without your permission.

Why do I send double email invites with Calendar sync?

If you add events in Onpipeline, please know that Microsoft reads the guests in your event and sends its own invitation, like the event were added on their applications. If you want to avoid a double invite just add your guest and leave “Email Guests outside your organization” unchecked. This way the invitation will be sent only by Microsoft when it syncs the event.

Do you offer an annual payment?

We offer only a dynamic monthly contract (with monthly payment) where you can always upgrade or downgrade and pay only for the actual usage. You can cancel your account at any time. An annual payment would not allow all this freedom and we prefer not to offer it. Also, there is no reason to switch to an annual payment to receive a discount as our plans are already extremely competitive.

How can I cancel my account?

It is possible to cancel a subscription at any time through the billing section of your account.
Trial accounts cannot be manually canceled. All trial accounts – if you don’t subscribe – will be automatically deleted when they expire, at the end of the trial period.

I can’t find emails sent from Onpipeline. What can I do?

If you can’t find the email massages you sent from Onpipeline, possible reasons are:

  • you deleted the “Sent” folder on your IMAP server
  • you un-flagged the “Sent” folder in your IMAP configuration on Onpipeline

The Sent folder is used by Onpipeline to store the messages when you send emails from your account. A few SMTP servers do not automatically save sent messages to the Sent Mail folder of your IMAP. In order to solve this Onpipeline, like other email clients, creates a top-level folder named “Sent” in your IMAP, and saves there a copy of the messages sent with Onpipeline.

How to solve:

Simply create a folder named Sent in your IMAP server or check if the Sent folder is flagged in your IMAP configuration on Onpipeline.

How can I import my contacts from Excel?

In order to import contacts from excel you need to save your excel file as CSV. Open your file in Excel, then go to “File / Save as” and select comma separated values text file (CSV UTF-8). Then simply upload the new file! Please be advised that your CSV file must include the same number of fields you have in Onpipeline.

More info:

Why the trash cans disappear while mapping contacts?

When you import your contacts you have to delete the imported fields that are in excess (if any).

The icons disappear if the number of fields in your file matches the number of fields in your Onpipeline database (including custom fields). To proceed you just need to map the remaining fields.

More info

What happens when I delete an email message?

From Onpipeline you can delete any email message. This action, unless your provider has some special blocks, will also delete the message on your email server. If you delete the message from your server the message will not be automatically deleted from Onpipeline.

How can I add new Leads to Contacts database?

You have different ways to create contacts in your database. Apart from doing that manually from the UI, you can use the Leads IN module and create Leads on your website by using web forms and/or API. You might also prefer to create directly a contact in your database with our API. More info.

What happens if I delete a Pipeline?

If you delete a Pipeline all its content (deals) will be deleted. Do do not remove Pipelines unless you are sure.
You can rename Pipelines! Also, there is a trick if you just need to hide a Pipeline so that it will not be shown in the menu: Assign the Pipeline to an empty Team!

How can I work with individuals (B2C)?

As you probably already know, there are two tables for contacts: Persons and Organizations

Given that Organizations is also intended as “Accounts” and the label can be renamed, There are two approaches, and the approach you choose also depends on how your business is organized.

  1. You could rename the Organization(s) label to Account(s). The Account/Organization name will match the Person’s name. We suggest this solution if you also have business customers. This way your data is more clear.
  2. You can give up using the Organizations table (you can always use it if you need to work with businesses) and create custom fields in the Persons table to receive the person’s mailing address.

Can I use Onpipeline to invoice my customers?

You can also use our invoicing system

If you prefer to use your own billing system, likely connected to your accounting department, on our side we can help you make billing information available within Onpipeline thanks to custom fields  (i.e. payment status, etc.), and if you or your developers can integrate external data you can easily use Action Menus, Widgets and/or sync data with our API.


I can’t login with Chrome. Why?

If you can’t login with Chrome and don’t see any error message on the login page, it means you are blocking cookies.
Are you using “incognito” or have simply configured your browsers not to accept cookies?
Put chrome://settings/cookies in your Chrome address bar and try to fix the issue.
Another possible reason is that you have a Firewall or a Chrome Extension blocking cookies.

Are CRM contacts private?

All Contacts are accessible by every user with a CRM account, as this is how the majority of businesses need to work in order to avoid bottlenecks or useless contact records (duplicates).

By default Deals are shared with all users, but you may:

  • completely hide them (private)
  • share with a team
  • share with specific users

* Team Leaders of your team and Admins can always see Deals.

Shared (or private) Deals

Can other users see all my emails after the sync?

Personal Email

As far as personal email is concerned the short answer is No! Your emails can be viewed only by you.

There is an exception for email messages that are linked to Deals or Contacts. In those cases, from the deal or contact page, other users will be able to see email messages  from/to  a customer that is in the CRM.  Personal emails – that are not connected to an email address of a CRM contact – can’t be found by others. From a CRM point of view it is important that people in your company can see all contacts with any customer.

Team Email

This kind of emails are intended to be shared. So any user belonging to the Team will be able to read emails, directly in the Email section.

Is there a Mobile App for iOS or Android?

Onpipeline is not going to offer iOS or Android Apps. Onpipeline is a mobile website (msite) and can be accessed from any mobile device with a mobile browser, regardless of the operating system, as long as an internet connection is available. Users don’t have to spend time installing new versions and updates to experience improvements. Just go to https://app.onpipeline.com with your mobile browser.

Is Onpipeline CRM HIPAA complaint?

Yes. Onpipeline (in the Advanced plan) meets the administrative, physical and technical safeguards as required by HIPAA. Onpipeline encrypts data stored on servers. Data transmission is done via HTTPS (Secure Sockets Layer). The business associate agreement (BAA) can obtained (please contact Support to obtain a BAA).

Are you EU-US Privacy Shield compliant?

Yes. We do comply with the EU-US Privacy Shield Framework. We collect, store, and use personal information in accordance with  the EU General Data Protection Regulation (GDPR).

What happens to my data when the trial ends?

The trial account is a fully functional account with a free period. If you want to continue with your data and settings, just to the Billing section of your account and subscribe before your trial ends.

If you don’t subscribe we’ll delete your data after the trial ends. Here is how it works: After the trial ends we will suspend your account access (login). Data and settings will be maintained for the following 7 days.

How can I migrate data from my current CRM?

In just a few clicks, your contacts can be imported into Onpipeline. You can import a csv spreadsheet with your information as explained here. You will be able to map each column to the corresponding destination field on Onpipeline. Custom fields may help you import important information about your customers.

Can I see my phone calls in Onpipeline?

Onpipeline provides you with API that your call center can use to upload phone calls and recordings. We will match calls (in/out) with your contacts phone numbers and – if they match – you will see them in the contact or deal page below  “History/Tel”. Your call center can also upload a mp3 file with the recording that you may listen directly in Onpipeline. Alternatively, you can try one of our native integrations with cloud based phone providers like Cloudtalk or Aircall.

Why when I download data to Excel columns are not formatted?

CVS files generated by Onpipeline are comma separated, according to the standard https://www.ietf.org/rfc/rfc4180.txt.

If you open the CSV file in Excel and the data is not formatted automatically (all data loaded in the first column), it means your O.S. default “list separator” is a semicolon or a tab.

You have 2 options to solve this:

– If you want to properly read the CSV every time you open the file with Excel, you can change the default list separator to a comma (,) in your O.S. system preferences. It depends on your O.S. but normally you can find this in “Regional and Language Options”.

– You can import the file by using the “Text Import Wizard”. Open Excel and go to the Data tab > Get External Data > From Text. Additional information can be found here: https://support.microsoft.com/en-us/office/text-import-wizard-c5b02af6-fda1-4440-899f-f78bafe41857


How can I remove a user?

User can be removed in settings / users. If you you want to remove the user from your subscription (you don’t need the seat anymore) it can be done in the billing area.

When you remove a user all its data will be permanently removed. This means that we will remove all its settings. If there are any Events or Deals connected to that user, they will remain orphan but always available to Admins, or other authorized users.

Can I add fields to the Deal Card in the sales pipeline view?

Yes! We can add more information to the deal card of your pipeline view.

At the moment you can add the following fields

  • Organization Name and/or
  • Person Name and/or
  • A custom field of your choice


If you wish to add a custom field, please create the custom field for deals and send us the API id.

If you wish to customize your deal card please contact support@onpipeline.com

More info about custom fields


What happens if I subscribe before my trial period ends?

You may subscribe at anytime during your free trial. Onpipeline simply registers your order and will bill you only once the trial period expires. In other words, if you subscribe before you will not lose the remaining free days.

Where can I find my Invoices?

You can always find your invoices in the billing section of your Onpipeline account (only admins have access to this area). All invoices will be available within a few hours after your credit card has been successfully charged. Moreover, the billing contact email address automatically receives a pdf invoice.

Can I add multiple persons to a deal?

A deal can only have one linked Person or Organization. If you need more people linked to a deal they can be added as persons “involved”. Persons involved  are not  linked to the deal like the main contact, but this feature will allow you to have a complete view of all the persons that are participating.

Where do I find my ID?

When you contact Support you may need to provide your User ID and your Organization ID.
You can find your ID by clicking on the top right corner of your Account.

Can I upgrade or downgrade (switch plans)?

Upgrades and downgrades of your account are always possible within your billing area, even during your  (free) trial. You can add or remove seats at anytime. Any account change will be automatically prorated and billed at the end of the billing period. If you downgrade you will immediately loose features and data, please pay attention.

I Need Help! How Do I Contact the Support Team?

Our friendly  team is always happy to help you with any questions that you may have!

The easiest way to reach the support team is by using our live chat (the chat box is in the bottom right corner when we are online). Through live chat, our support team  make the troubleshooting process a smooth, pain free experience. Alternatively 24/7 you can submit a request or send an email  to support@onpipeline.com

Working hours / availability:
M-F : 9AM to 6PM GMT+1
Email support: 24/7

We encourage the use of emails for any technical issue as it will help us provide you with a more precise and quick answer (with links and examples).

Please always provide your ID

You may experience slight delays in response times outside of normal weekday support hours. We are working hard to extend our support hours!